FAQ ?
What is meant by a 'one way journey'?
This is exactly as it sounds. A journey starting from one point
(point A) to another point (point B). There are no pick-ups or
drop-offs allowed other than at these two specified points.
What is meant by a 'return journey'?
Starting at point A going directly to point B. Then at a later
specified time returning directly from point B back to point A.
What if I need more drop-offs and/ pick-ups?
By hiring the car & driver by the hour (3 hour minimum) the
car is available to take you and your passengers wherever
you want whenever you want. Hourly hire is ideal for club/
bar hopping and hen & stag nights or any other occasion
where you want to visit multiple locations. If you want to
move a large number of people (several times the capacity of
one limo) from one location to another it may be more
economical to hire a smaller number of vehicles by the hour
rather than pay for lots of individual trips.
How far in advance do you recommend booking?
We would recommend booking as far in advance as possible -
especially for special events and occasions. If you change
your plans up to a week before the hire date you can changes
the times/dates or we will give you a credit good for one
year. Many of our clients book months or even a year or
more in advance - this is especially important for those times
of year when demand is exceptionally high e.g. Ascot,
Christmas/ New Year & major sporting events.
Why do you need to know exactly when I want the car?
This is to make sure we have the vehicle available that you
want when you want it.
Why do you need to know where I am going?
We need to work out how long your journey will take. For
hourly rentals it is to make sure the requested car is available
for the time you want it.
Can you supply balloons, party hats, ribbons for the exterior of the car etc...?
Yes please let us know your requirements in advance and
we will do our best to help you.
What is the M25?
The M25 is a motorway (freeway) which forms a large circle
around Greater London and surrounding areas. Our online
quotes are currently based on trips within the M25 area (we
define this as all postcodes within the area enclosed by the
M25 and a number of postcodes on the border of this area.
What methods of payment do you accept?
We accept VISA, MASTERCARD, SOLO, MAESTRO, SWITCH
AND VISA ELECTRON. We can also accept cheques and bank
transfer ( please wait up to 7 working days for clearance and
booking confirmation ).
How much is the deposit?
To make a reservation we need to take 20% deposit from the
total amount. Then the outstanding balance will be collected
by our driver on the night of hire and before the journey
start. Cash only on the Night.
Is the deposit refundable?
No. All deposits will be discounted from the total amount,
therefore deposits are non-refundable.
What if I have to cancel?
Should you cancel your booking then the deposit paid is non-
refundable. Additionally where jobs are cancelled with less
than 14 (fourteen) days notice the full agreed price becomes
due and owing. In the event of cancellation between 90
(ninety) days and 14 (fourteen) days of the date of travel
50% (fifty per cent) of the total agreed price is due and owing.
In the unlikely event of a breakdown, do you supply back up?
In the unlikely event of a break down or the car being
rendered unserviceable (for example, in the event of
collision) we will use our best endeavours to provide a back
up vehicle or vehicles as quickly as possible. However, we
cannot be held liable for any consequential loss incurred as a
result of vehicle breakdown or similar unavailability.